TV Lamps Canada

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All warranty periods indicated are from TV Lamps Canada, unless otherwise noted, and are limited by the manufacturer's warranty policies.

Generally the manufacturer’s limited warranty will only cover the product for manufacturing defects and will not cover any physical damage to the product from misuse, dropping, physical damage etc. In no way does TV Lamps Canada warrant any product for fitness of use or for representations made by the manufacturer.

To receive warranty service on any product from TV Lamps Canada, the product must be brought in with the original invoice and tested by our technicians (for online purchases, see below). If the product is deemed defective, you may be provided with a direct exchange* or will be required to fill out an RMA form so that we may send the item to the supplier or manufacturer for warranty service. Depending on the manufacturer’s warranty policy, the product may be repaired or replaced. A copy of the RMA form will be given to you; please do not lose this form it is your responsibility to keep it in a secure location. TV Lamps Canada reserves the right to refuse to release any items left in our possession without the proper RMA form.

* TV Lamps Canada reserves the right to substitute a comparable model at the current market value of your item.


Online Purchases: For products purchased online, the customer must contact us by email to address the problem with the product. If a technician is unable to resolve the problem over email, and deems the product defective or requiring testing, the customer will be given an RMA reference number. The customer must ship the product back to us with a copy of the invoice and the RMA reference number within 7 days upon being issued this number. TV Lamps Canada recommends that appropriate measures are taken to safeguard the product from damage during shipping, as TV Lamps Canada does not warrant a physically damaged product.
TV Lamps Canada does not accept packages sent collect or COD. The customer must pay for shipping and provide the necessary information for reimbursement.

TV Lamps Canada will cover shipping charges both ways for the first 14 days on dead on arrival (DOA) products, both OEM and retail. This 14-day period starts from the day of shipment. Please use standard ground shipping. TV Lamps Canada will only reimburse up to 50% if non-standard shipping is used, such as Express.

If the product is determined to be defective and is covered by our in-store direct exchange policy, the customer will be informed and a replacement will be shipped out as soon as possible. The direct exchange period for online purchases is 30 days from when the order was originally shipped out to the customer.

After the first 30 days, the customer will have to wait until we get a replacement or repaired item back from the manufacturer. This may take an estimated 2-6 weeks depending on the product. TV Lamps Canada will cover the shipping charge for sending the product back to the customer for up to 180 days, from when the original purchase was shipped. Please note that some products may have a less than 180 day warranty.

At no time after the 14-day DOA period will TV Lamps Canada cover the shipping cost for shipping the product from the customer to us.

If the product is not defective, the customer will be responsible for any shipping charges.


TV Lamps Canada is limited to the service level offered by the manufacturer or supplier, please read your product warranty information carefully before contacting us.

For further details regarding manufacturer's warranty, TV Lamps Canada' in-store warranty and in-store direct exchange warranty, please see the warranty section on the product page.

 

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